Intercomintercom.com
Intercom's API program has a strong foundation in API design, with a well-typed, machine-readable contract partners can build against. The most urgent gaps are in agent understanding and agent usability: there are no agent instruction files, no structured metadata for AI crawlers, and no runnable collections with test scripts — meaning AI agents and partners alike must guess at integration patterns rather than execute against verified, current examples.
API DesignA clean, typed, well-governed API contract agents can reason about4 pass1 warn0 fail96A+
| Signal | Points | Findings | Rationale | |
|---|---|---|---|---|
| pass | Machine-readable, versioned contractvia spec | 25/25 | Versioning declared (info.version="2.15") and header-versioning detected. Investigated: spec 100%, docs 100%. | A current OpenAPI version with a declared versioning scheme lets agents reason about the contract. |
| pass | Auth declared & discoverablevia spec | 25/25 | Authentication required (global or on every operation). Investigated: spec 100%, docs 100%. | Agents can only authenticate when auth is declared, scoped, and discoverable. |
| warn | Schema coverage & depthvia spec | 20.8/25 | Medium parameter complexity (avg 1.8 params/op; nested/body schemas present). Investigated: spec 83%, sdk 81%. | Typed, complete request/response schemas are what make agent function-calling possible. |
| pass | Security & governance hygienevia spec | 15/15 | No credential-shaped strings detected in spec. Investigated: spec 100%, wellknown 100%. | No leaked secrets, no critical lint violations, no OWASP API Top-10 spec smells, and a published vulnerability-disclosure channel. |
| pass | Example coveragevia spec | 10/10 | 90% example coverage across params + responses. Investigated: spec 100%, docs 100%, sdk 100%. | Examples carry shape semantics schemas under-specify — for humans and agents alike. |
Developer ExperienceThe context both developers and agents need to integrate fast — onboarding, code samples, complete descriptions and worked examples4 pass0 warn1 fail79B
| Signal | Points | Findings | Rationale | |
|---|---|---|---|---|
| pass | Self-service developer portalvia docs | 29/29 | Signup page at https://www.intercom.com/signup; no free-tier language detected in docs/pricing. Investigated: docs 100%. | Self-serve key/account creation is the fast first call for partners, with no sales gate. |
| pass | Code samples in docsvia docs | 18/18 | Code samples in 5 language(s) across docs (top: http, curl, ruby); 3/20 pages have ≥ 2 languages on the same page. Investigated: docs 100%. | Multi-language samples shorten time-to-first-call. |
| pass | Description completenessvia spec | 15/15 | 65% description completeness (target 90%+). Investigated: spec 100%, sdk 0%. | Complete descriptions are the context humans and agents need to use endpoints. |
| pass | Changelog publishedvia spec | 13/13 | changelog documented in the docs site at https://developers.intercom.com/docs/references/1.0/changelog. Investigated: spec 100%, docs 100%, sdk 100%. | A published changelog lets partners track changes without surprise. |
| fail | Quickstart presentvia docs | 0/25 | No quickstart/getting-started page found at the conventional paths. Investigated: docs 0%. | A quickstart is the fastest path from landing page to first successful call. |
Agent DiscoveryPartners and their agents can find your APIs — llms.txt, registries, crawlable and reachable docs1 pass3 warn0 fail79B
| Signal | Points | Findings | Rationale | |
|---|---|---|---|---|
| pass | Registry & SDK presencevia docs | 28/28 | Indexed on Context7 (intercom/intercom-openapi, 609 snippets). Investigated: docs 100%, sdk 100%, cli 0%, mcp 0%, wellknown 0%. | Listing in MCP registries and publishing SDKs puts the API where agents and their tooling look. |
| warn | Docs reachable, not hard auth-gatedvia docs | 22.5/30 | Server ignores Accept: text/markdown header (0/50 sampled pages return markdown). Investigated: docs 75%. | Agents can only index and fetch docs they can reach — past auth gates and over correct HTTP semantics. |
| warn | llms.txt present, valid & comprehensivevia docs | 15/30 | No llms.txt directive found in HTML of any of 50 sampled pages. Investigated: docs 50%, sdk 0%. | A valid, comprehensive llms.txt is the machine-readable entry point for agents. |
| warn | Crawlable / AEOvia wellknown | 9/12 | Sitemap present (6039 entries) but carries no lastmod values. Investigated: wellknown 75%. | Bots allowed plus a fresh sitemap make docs findable by agent crawlers. |
Agent UnderstandingAgents can correctly interpret your APIs — machine-readable errors, consistent descriptions, structured data, parseable docs2 pass1 warn2 fail78B
| Signal | Points | Findings | Rationale | |
|---|---|---|---|---|
| pass | Machine-readable errors (RFC 9457)via docs | 28/28 | 7 distinct 4xx/5xx response codes documented. Investigated: docs 100%, sdk 100%, spec 50%. | RFC 9457 problem details and a documented error-code inventory let agents parse failures without burning tokens. |
| pass | Operation purpose clarityvia spec | 25/25 | 98% of operations have a clear summary + operationId an agent can select on. Investigated: spec 100%. | Agents select the right endpoint from its summary + operationId; clear, named operations make tool-selection reliable — the strongest driver of correct tool choice. |
| warn | Agent-navigable, token-efficient docsvia docs | 15.9/22 | 27 of 50 pages have substantive content differences between markdown and HTML (avg 24% missing). Investigated: docs 72%. | Server-rendered, clean, small-footprint docs are what an agent can cheaply fetch and parse correctly. |
| fail | Agent instructions file (AGENTS.md)via wellknown | 0/10 | No AGENTS.md at the site root or /.well-known/. Investigated: wellknown 0%. | An AGENTS.md gives coding agents explicit setup, auth, and usage instructions to interpret and operate the API — beyond llms.txt's link index. |
| fail | Docs structured datavia docs | 0/8 | Neither JSON-LD nor OpenGraph/meta tags detected across 20 sampled pages — likely a CSR-only docs site. Investigated: docs 0%. | Structured data (JSON-LD/schema.org) on docs pages gives agents an unambiguous parse target and is what answer engines cite. Detected on the JS-rendered head (Firecrawl) for a bounded page budget, so JS-injected JSON-LD is now caught; pages we can't render are excluded rather than failed. |
| na | Description consistency across surfaces | —/7 | Only 1 surface description(s) with ≥6 tokens available; need at least 2 to compare. | Every surface tells the same story about what the product is. |
Agent UsabilityAgents have the context to use your APIs reliably, not just find them3 pass0 warn2 fail74B
| Signal | Points | Findings | Rationale | |
|---|---|---|---|---|
| pass | Idempotency documentedvia sdk | 27/27 | Built-in retry machinery is present (grep-derived). Investigated: sdk 100%, spec 0%, docs 0%. | Documented idempotency lets agents retry safely. |
| pass | Pagination documented & consistentvia spec | 22/22 | Pagination params detected on 30 list endpoint(s). Investigated: spec 100%, docs 100%. | Consistent, documented pagination lets agents traverse collections. |
| pass | Sandbox separationvia sdk | 20/20 | Sandbox environments are exposed (sandbox). Investigated: sdk 100%, spec 0%, docs 0%. | An isolated environment lets agents exercise destructive operations safely. |
| fail | Rate-limit signalingvia spec | 0/22 | No rate-limit response headers documented. Investigated: spec 0%, docs 0%. | Machine-readable rate-limit headers let agents throttle adaptively. |
| fail | Runnable collection with test scriptsvia platform | 0/9 | No public Postman workspace discovered for the org. Investigated: platform 0%. | A public, maintained collection with assertions is runnable truth agents validate against. |
Resources Discovered
The public resources we found for Intercom — the evidence behind the score. All discovered from public sources; nothing here requires access to your systems.
| Agent hints | Context7 (609) |
|---|---|
| APIs analyzed | 1 — Intercom API |